Salesforce CEO: AI agents have replaced 4,000 customer support roles

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Salesforce (NYSE:CRM) has cut 4,000 customer support roles as AI agents take over their work, its CEO Marc Benioff said recently on a podcast, adding that he is on a mission to make the company an "agentic enterprise."

"I was able

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Salesforce CEO: AI agents have replaced 4,000 customer support roles

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