FNB slashes digital payment fees for PAYU customers

First National Bank (FNB) has announced changes to its account pricing, transaction fees and eBucks rewards structure, with updates taking effect on 1 July 2025.

The changes form part of the bank’s annual review and are reportedly aimed at responding to shifting customer behaviour and affordability concerns.

Real-time payment costs for Easy PAYU customers will be cut by 43% from R8 to R3.50 per transaction.

According to FNB, this forms part of broader efforts to simplify digital banking costs across entry-level accounts. The Easy Zero account remains free of monthly charges and includes unlimited card swipes, while flat fees will replace cash withdrawal caps on entry-level and youth accounts.

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In a statement, Christelle Pretorius, CEO of Personal Core Banking at FNB, says the updates are designed to “bring greater clarity, simplicity, affordability and value to our customers”.

Monthly account fees will increase by an average of 4%, in line with inflation, while certain products such as Fusion Private Clients and FNBy Next will retain their existing fee structures. Family banking fees have also been kept stable.

Updated eBucks Rewards offering

The bank has also revised its eBucks Rewards offering across all customer tiers. It says the revisions are intended to support changing customer spending patterns, including on groceries, transport and digital services.

For instance, Easy and Easy Bundle customers can receive grocery vouchers of up to R100 at Pick n Pay, continue buying bread for 99c at Pick nPay, and access Clicks Clinic vouchers worth up to R120.

Aspire account holders will now receive options such as smartphone vouchers or meal vouchers, while Premier and Private Banking customers can earn up to 30% back at selected retailers and receive weekly vouchers from brands like Starbucks.

Pieter Woodhatch, CEO of FNB eBucks, says the changes are based on customer data and spending trends. “We’ve made great strides in tailoring our rewards to cater to the real needs of consumers across all income segments, through the smart use of consumer insights.”

He adds that over the past 12 months, the rewards programme returned R2.2 billion in value to customers, including 3.4 million vouchers for the 99c bread offer and R295 million in eBucks spent at Engen.

Read: The growing Pick n Pay and FNB eBucks partnership

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