Hungry? Swiggy platform fee just went up, now at Rs 14; soars 7x in 2 years

Food delivery giant Swiggy has raised its platform fee for food delivery orders by Rs 2, citing increased customer transactions during the festive season. The fee has now gone up from Rs 12 to Rs 14.

The company has steadily raised this charge over the past two years — from Rs 2 in April 2023 to Rs 6 in July 2024, Rs 10 in October 2024, and now Rs 14. This marks a 600 per cent jump in just over two years, according to an IANS report.

Rising revenue amid high order volume

With over 2 million orders processed daily, Swiggy’s current platform fee level generates additional revenue worth crores of rupees each day. The company has yet to respond to the latest hike.

Swiggy posted a net loss of Rs 1,197 crore year-on-year for the June quarter (Q1 FY26), nearly double the Rs 611 crore loss in the same period last year (Q1 FY25). On a quarter-on-quarter basis, the Bengaluru-based firm recorded a net loss of Rs 1,081 crore in Q4 FY25, with much of the financial strain coming from its Quick Commerce arm, Instamart.

Fee hikes across industry

Both Swiggy and rival Zomato have previously tested higher platform fees during high-demand periods, keeping them in place if order volumes remained unaffected. Zomato has also implemented five hikes in under two years, a 400 per cent increase.

Due to the Swiggy-Zomato duopoly imposing commission rates up to 35 per cent, restaurant owners are often forced to raise menu prices, making online orders more than 50 per cent costlier than dining in, according to multiple surveys. Both companies have faced ongoing criticism for failing to improve worker conditions despite repeated fee hikes for consumers.