Merkle, Airship, & Salesforce Unite to Create Mobile Loyalty Accelerator Solution

Brand marketers and product managers who are leveraging Salesforce for loyalty management can now tap into Airship to help turn customers’ mobile signals into action, loyalty and value, faster.

Merkle, dentsu’s customer experience transformation consultancy, has announced a new agreement with Airship and Salesforce Marketing Cloud, creating a solution for more connected customer loyalty experiences in mobile. 

Brand marketers and product managers who are leveraging Salesforce for loyalty management can now tap into Airship to help turn customers’ mobile signals into action, loyalty and value, faster.

The new mobile-first loyalty framework brings together:

• Salesforce Marketing Cloud’s Loyalty Management provides the scalable foundation for earning and redeeming loyalty across every touchpoint.
• Airship powers the mobile-first customer experience, delivering personalised, real-time interactions across messaging and app and web experiences that accelerate loyalty.

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• Merkle connects the strategy, data, and orchestration, designing and activating mobile-first customer journeys that turn loyalty into a living, responsive system.

“A mobile-first loyalty approach has become an imperative for marketers looking to create signal-based experiences amongst modern consumers who are constantly on the move,” said David Novak, Global Head of CRM, Merkle. 

“Salesforce Loyalty Management offers premiere customer engagement across platforms, and now with the mobile expertise and connectivity of Airship, our clients can bring that power to mobile and create real-time value exchange in the palm of their customers’ hands.” 

“By bringing these two exceptional providers together with Merkle’s leading data and identity spine, and client first-party data, we can unlock more relevant and engaging mobile loyalty opportunities than ever before.”

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With the new integration, Merkle can design and execute mobile-centred loyalty programs for clients that are optimised for app, web, wallet, push, RCS and in-store experience from the start. 

The partnership enables faster time-to-market through Salesforce-aligned journeys, Airship’s unified wallet, cross-channel messaging and experiences, including a real-time, bidirectional integration with Salesforce Marketing Cloud and signal-based campaign templates.

“Today’s customers expect loyalty programs that offer personalised convenience, save them money and provide experiences that help them feel more connected to the brand, so being always-on and at-the-ready in their palm, pocket or purse is critical — and no one does this better than Airship,” said Brett Caine, CEO of Airship. 

“By combining Merkle’s expertise in customer strategy, Salesforce’s connected data and loyalty capabilities, and Airship’s proven mobile expertise, we’re redefining the value loyalty programs deliver to brands and their customers alike.” 

“Together, we’re empowering brands to deliver personalised, real-time experiences that build lasting relationships and drive measurable growth.”

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David Adler, Product Management Director at Salesforce Loyalty Management, said, “Integrated mobile experiences are becoming a larger need of our clients’. This solution meets members where they are, on mobile for shopping, social commerce, community engagement and is critical for easy-to-use and value-added loyalty programs.” 

“With the differences and overhead of connecting to not just one platform for mobile, but two distinct technologies (iOS and Android), it can quickly become a complicated and intensive exercise to set up, maintain and evolve mobile loyalty experiences.”

“Our partnership with Airship allows brands and marketers to take full advantage of advanced mobile wallet integrations and best-in-class loyalty experiences without needing to maintain multiple code bases, manage echo-system updates and cost associated with multiple cloud environment setup, etc.” 

“Merkle brings deep knowledge of the Salesforce Loyalty Management capabilities and experience building and managing AppExchange packages to create a connected story and experience that connects our technology and marketers using it to their members.”

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