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Ten states along with the National Consumer Disputes Redressal Commission (NCDRC) achieved disposal rates exceeding 100 per cent in July 2025, which indicates that more cases were resolved than were filed during the month, according to the Ministry of Consumer Affairs, Food & Public Distribution. Meanwhile, NCDRC reported a disposal rate of 122 per cent.
Tamil Nadu, Rajasthan, other states show higher case disposal rates
Among the states, Tamil Nadu recorded the highest performance with 277 per cent, followed by Rajasthan (214 per cent), Telangana (158 per cent), Himachal Pradesh and Uttarakhand (150 per cent each), Meghalaya (140 per cent), Kerala (122 per cent), Puducherry (111 per cent), Chhattisgarh (108 per cent), and Uttar Pradesh (101 per cent).
The overall disposal of consumer cases across the country during July was higher than the same period in 2024.
2 lakh users onboarded
Alongside this progress, the government also highlighted the growing use of the e-Jagriti platform, launched in January 2025 to streamline digital grievance redressal. As of August 6, more than two lakh users, including Non-Resident Indians (NRIs), had registered on the portal, with 85,531 cases filed through it this year.
(This story will be updated soon.)
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